Contact Us
Frequently Asked Questions
For a list of frequently asked questions about Landmark Theatres, click here.
Online Ticketing Information
Refunds (tickets.landmarktheatres.com)
Your confirmation email contains a Refund Link – click it and follow the instructions for a full refund up to one hour before showtime. If your tickets have already been retrieved at the theatre, or you are requesting a refund in the hour before showtime, you must handle at the theatre box office. Requests received after the show starts will not be honored.
Refunds (MovieTickets.com)
Please forward your confirmation email to customerservice@landmarktheatres.com, citing your reason for the request. Please include the theatre name, transaction date, last 4 digits of your credit card number, and amount of the transaction in your refund request.
Once confirming the tickets are unredeemed, we will process the refund. Please allow up to 10 working days for posting to your bank. Requests received after showtime will not be honored.
You may alternatively also visit the theatre box office for a refund prior to showtime, however the MovieTickets online ticketing surcharge is non-refundable.
Lookup Online Orders
You can easily lookup online orders for any online ticket purchase. Simply go to the Order Lookup page, and provide the email address used and the last 4 digits of the card used to complete the purchase. Please Note: If your order was placed on MovieTickets.com you will need to either visit their website or contact their customer support to look up the order.
Exchanges
Requests to exchange for a different show or change order quantity cannot be processed online. You may request a refund for your full transaction using one of the above methods and purchase new tickets, or handle at the theatre box office prior to showtime.
Security
All online ticketing pages containing transaction data are secured. You can tell this by the “locked” icon in your web browser, as well as the “https://” before the web address – (“s” indicated secured). Personal information provided is used for bank verification only at the time of purchase.
Privacy
Landmark’s policy is not to share or resell any data from your online transaction.
Customer Service
We care about your experience at Landmark Theatres. Without You we wouldn’t be Us. So we've made it easy for you to give us your feedback and let us know how we can be doing our job better.
If you have any questions or comments about our theatres…
please call our toll free number 1-888-7-CINEMA (1-888-724-6362)
or fill out our Comments Form
or write to us:
Customer Service
Landmark Theatres
2222 South Barrington Avenue
Los Angeles, California 90064
Theatre Rentals
For theatre rentals or special events, visit our Theatre Rentals page.
National Advertising & Promotional Opportunities
Send an email to Advertising@LandmarkTheatres.com.
Employment Opportunities
Send your job interest and resume to Jobs@LandmarkTheatres.com and include in your subject line the city and theatre for which you're applying. Your information will be forwarded to the appropriate theatre and/or department. If your skills match our needs, we'll be in touch!
Publicity-related Inquiries
Send an email to Publicity@LandmarkTheatres.com.
Web Site Feedback
For all comments and questions about our web site, fill out our Comments Form.
